FAQ / THINGS TO DO

*according to local lore these places are reportedly haunted!

FAQ

● ● ●

1. Are you in Salem? No, silly goose. We are located a quick 2 hr drive west from Salem. Many of our guests visit both spots in the same day.

2. What sizes are your robes? We have long, black comfy robes up to size 4x. If you prefer to bring your own you’re more than welcome to do so.

3. Can I bring my pet with me? We positively LOVE pets, however, we need our space to remain pet free (with the exception of service animals!) so we can be a safe space for our other allergy conscious guests.

4. Can I come early and shop? We need the time in between sessions to clean, prep, + perfect our space for your appointment — all the finishing touches are very important to us! There will be time after your session to poke around the shop + find special trinkets to bring home as mementos.

5. What are your cancellation/rescheduling policies? If an appointment is cancelled less than 48hrs before the appointment time, a fee of 50% of the total booking cost will be applied to the card left on file. If there is a complete no-show, a fee equal to 100% of the total booking cost will be applied to the card on file. If you wish to reschedule your appointment you must do so online more than 48hrs before your appointment time, as the system will not allow for rescheduling less than 48hrs before the appointment time. Please note all deposits are non-refundable, but may be rolled over to a new date. As a very small business it is important for us to uphold the cancellation policies that folks sign off on before solidifying their booking on our online platform and we thank you deeply for understanding.

5. How come your packages for 1 person aren't just half the price of the 2 person session? We operate pretty differently than most spas! Every guest of ours gets our entire 3 floor facility to themselves when they're with us so we may preserve the delicate aura of relaxation within. Our business model since day one has been that Mossy is "best when shared". We want it to be a place where long lost friends meet up, families + friends relax by each other's side + lifelong memories are made. If someone wants to enjoy the Mossy experience solo, we have to account for the entire space being rented out for that period of time, thus meaning the cost is based more on time the private space is rented out than what is being booked.

6. What kind of massages do you do? We absolutely love all kinds of massage + think there is a time and place for each different approach to the art of bodywork. Our speciality is curating sacred relaxation experiences. We invite you to surrender + let nourishment, peace, + true care in while you're with us. We generally ask guests if they want a massage that falls within the 'light-medium' spectrum or the 'medium to firm' spectrum with an emphasis on soothing + blissful relaxation. 

7. What is the flow of the spa package? We excitedly invite guests in at the start time of their appointment + hand off comfy robes to change into. After that we have you fill out intake forms + then whisk you away into the loft to enjoy a libation + time on our heat therapy crystal-filled biomats. After about 20 minutes we bring you down for your massages + guide you through a relaxing 70 minutes of table time immediately followed by nourishing copper basin footsoaks to help ground you before returning to earth! Time for hydrating, shopping + floating slowly around the space is also provided before checkout time + departure.

(PLEASE NOTE // Unfortunately, we do not have a separate waiting area + are not able to accommodate early arrivals because we need time between sessions to prep + perfect the space. If you get to Southampton early + need to use the restroom there is one located at the Cumberland Farms just up the road.)